Returns & Exchanges
At Durston, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Our streamlined process ensures your wardrobe update is risk-free and effortless.
Initiate Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Label
Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your registered email address.
Pack and Ship
Securely place your items in the original packaging and drop off the parcel at any authorized shipping carrier location.
Receive Refund
Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing